Shipping Policies - Please Read!:

Payments made by Credit Card usually SHIP OUT the same day or next business day.
Payments made by E-check must clear (takes about 4 days) before anything ships out.
As soon as your check clears, we will ship your item out immediately.

We ship all orders UPS Ground or USPS Priority Mail whichever is faster.
Orders placed before 12:00 noon (CST) usually ship the same day.
Orders placed after 12:00 noon (CST) usually ship the next business day.

Shipping address policy

All orders that total over 200.00 MUST ship to the address on your order.
If any order is over 200.00, we cannot change the address unless you cancel
the order and make a new order with the address you would like it to ship to.
This policy is strictly enforced and there are no exceptions.

Please Note* - We will strive to ship your item(s) as soon as possible, but sometimes
unforseen things can happen and delay shipping. Winter snow storms can cause delays as well as holiday season. Same Day or Next business Day applies under most normal circumstances. As a rule , please allow 5 to 7 days for shipping.

Free Shipping - We ship to every state in the US including Hawaii, Alaska, and Puerto Rico!
However, the ship time may take a little longer than normal to those places.
We do not ship to Canada or any other country outside of the U.S.A.
Shipping to Hawaii, Alaska, and Puerto Rico is FREE!

Order Not Received: If you never received your order and the tracking status says In Transit, Arrival or Returned to sender, we will re-send your order at no charge to you, or give you a refund. If however, you never received your order and tracking status says DELIVERED, we will re-ship the SAME PRODUCT ONLY, and you MUST pay for shipping. We will not give refunds for this type of occurance. If your order was perhaps stolen or lost, we will not re-send the order or give a refund. You must purchase the items with a new order. Orders over 30 days old showing DELIVERED are also not refunded in this type of issue.
These are fair policies with NO EXCEPTIONS.

BrotherToners.com Defective or Non-Defective Return Policy:

Wrong Merchandise (You ordered the wrong item)

If you have ordered the wrong product:
Please send us back the item and we will send you back the correct item.
You will need to pay for freight back to us, since the original shipping was free.
Please CONTACT US via e-mail or phone us before you send it, to confirm.
A refund or credit can be issued if we are not sending anything back to you.

Wrong Merchandise (We sent you the wrong item)

First of all, We apologize. Please send us back the wrong item.
We will send you back the correct item if you wish.
We will pay for shipping back to us , since it was our fault in the beginning.
Please CONTACT US via e-mail or phone us before you send it, to confirm.
You will get a refund or credit, whichever you prefer.

Wrong Address ( you gave us wrong address - shipment returned)

When you place your order you MUST provide us with a valid, correct, shipping
address! If you are with a company, you MUST provide your company's name
with your order. This assures both of us that your order will be delivered properly.
If your order is returned back to us, we will send it back out if you like,
and you MUST pay the shipping charges back to you.

If this is not what you would like, we will give you a refund, minus the original
shipping charges incurred by us the first time. There are no exceptions to this
policy. We provide free shipping on every order, but the address must be correctly
provided to assure you and us of delivery. This can be a very expensive mistake
for both of us, so please be careful when giving us this information when you order!

UNOPENED MERCHANDISE, NOT USED or UNWANTED MERCHANDISE

Unused, Unopened cartridges may be returned within 30 days of purchase for a refund, or used as credit towards an exchange. This only applies to orders that are returned in their entirety. Return shipping costs on warranty replacement items and
errors on our behalf will be the responsibility of BrotherToners.com otherwise, return shipping costs are the responsibility of the customer. In the case of a refund, the refund will be given to the customer upon receipt, in good physical condition, of 100% of the returned items.
There will be a 10% restock fee for any returned merchandise.

OPENED MERCHANDISE (DEFECTIVE)


All opened Products are warranted for a period of 60 Days. Upon return and inspection of the product a full refund of the product purchase price will be issued if the item is found to be defective. Any products being returned as defective must be at least 70% filled in order to be accepted for a refund. If items are damaged from shipping, we will re-send the order or give a refund.

If you and BrotherToners agree that the item is defective, we will pay for shipping
back to us. Please CONTACT US before you ship anything or you will not receive any
refund or credit.

If we find the item NOT to be defective and the box has been opened and the product
has been used, NO refund or credit will be given. We will ship the item back to you with
proof from us of it's credability.

Refunds:

Credit card purchases are refunded back to your credit card within 60 days.
After 60 days, refunds are sent by check via postal service (mail).

BrotherToners.com Privacy Policy

Our Commitment to Your Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on these pages and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the website. On some pages, you can order products, make requests, and register to receive materials or make use of our private forums. The types of personal information collected at these pages may be any or all of the following:

Name
Address
Phone Number
Email Address
IP Address (required for use on our private forum)
Credit/Debit Card Information


The credit and payment services we utilize to process your order have their own privacy statements which may be different from those found here at . It is therefore recommended that you carefully read the privacy statements located on these other sites to help protect your privacy.

How We Use Your Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties or collected in a database.

You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Your Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Terms Of Use

This web site is best viewed using contemporary type browsers like IE6, Firefox or Opera.

Use of this web site, and information distributed in conjunction with this website, including without limitation the E-NewsLetter Service, is offered to you on your acceptance of these Terms of Use, our Privacy Policy and other notices posted on this web site. Your use of this web site or of any content presented in any and all areas of the web site indicates your acknowledgment and agreement to these Terms of Use, our Privacy Policy and other notices posted on this web site. If you do not agree to be bound by and comply with all of the foregoing, you may not access or use our information, services, or web site. We suggest you print a copy of each of these documents for your records.

BrotherToners shall have the right, at its sole discretion, to modify, add or remove any terms or conditions of these Terms of Use without notice or liability to you. Any changes to these Terms of Use shall be effective immediately following the posting of such changes on this web site. The most recent version of these Terms of Use may always be found on our site, at this page.


You agree to review these Terms of Use from time to time and agree that any subsequent use by you of this web site following changes to these Terms of Use shall constitute your acceptance of all such changes.

Disclaimer of Endorsement:

Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favoring by BrotherToners. The views and opinions of authors expressed herein do not necessarily state or reflect those of BrotherToners, and shall not be used for advertising or product endorsement purposes.

The appearance of external hyperlinks does not constitute endorsement by of the linked web sites, or the information, products or services contained therein. For other than authorized activities, does not exercise any editorial control over the information you may find at these locations. All links are provided with the intent of meeting the mission of. Please let us know about existing external links which you believe are inappropriate and about specific additional external links which you believe ought to be included.

Brother Toners is not affiliated with Brother international or its support website.
We do however, offer you support information from their websites since most users of our products are owners or users of Brother Machines. Brother and its respected trademarks are owned by Brother Intl and/or the Brother company.